PM&DC Digitalization at a Glance
The PM&DC Digitalization at a Glance has taken a major leap forward by embracing digital transformation. In May 2024, the Council launched several online portals that have completely changed the way it operates. These portals are designed to make processes faster, transparent, and more accessible for medical and dental professionals, institutions, and students all over Pakistan.
Through this PM&DC digitalization initiative, the Council has become more efficient in handling applications, registrations, and verifications, ensuring that professionals receive timely and reliable services without unnecessary delays.
Why PM&DC Digitalization Was Needed
Before digitalization, many doctors, dentists, and faculty members had to visit PM&DC offices in person, often in Islamabad, to complete even basic tasks. Long waiting times, manual paperwork, and a lack of tracking systems caused inconvenience and delays for thousands of professionals.
Recognizing these challenges, the Council decided to transform its system into a fully digital and transparent structure. The goal was simple: to create an easy, secure, and efficient way for applicants to access PM&DC services from anywhere in Pakistan.
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New PM&DC Online Portals: Features and Services
The PM&DC digitalization project introduced multiple online portals that cater to the different needs of the medical and dental community. These portals allow applicants to:
- Register and apply for certifications online
- Track their application status in real time
- Make secure digital payments
- Access e-certificates and official verifications
- Submit faculty registration and teaching experience records
With these portals, applicants no longer need to stand in long queues or travel across provinces. They can access all PM&DC services anytime and from anywhere, simply by logging into the online system.
Key Results and Metrics of PM&DC Digitalization
The success of the digitalization project can be seen in the numbers. Since the launch of the new system, applications are now processed within just 3–4 working days, a significant improvement from the previous manual process.
Some key achievements include:
- Registration applications: Out of 175,738 received, 173,373 were successfully completed and issued on time.
- Teaching Experience Certificates: Out of 7,462 applications, 7,438 were processed successfully.
- Faculty Registration Portal: 13,884 applications received, and 13,483 were completed.
These figures clearly show that the PM&DC digitalization project has made the system faster, more reliable, and more transparent than ever before.
How PM&DC Digitalization Improved Transparency and Efficiency
The biggest strength of PM&DC’s new system lies in its transparency. Applicants can now track their application progress in real time, eliminating uncertainty and unnecessary follow-ups. Each step of the process is recorded and monitored, ensuring that all applications are handled fairly and promptly.
The introduction of e-certification has also added another layer of efficiency. With digital certificates, there is no room for delays or manual errors. The system also helps prevent fake or unauthorized documents, ensuring that only verified professionals are recognized.
Regional Licensing and Access Improvements
A major part of PM&DC’s digital transformation includes decentralizing services to regional offices. Previously, most licensing and registration matters were handled only in Islamabad. Now, PM&DC has officially launched its licensing system in:
- Lahore Regional Office (Sheikh Zayed Medical Complex)
- Karachi Regional Office
This has made life much easier for practitioners in Punjab and Sindh, who no longer need to travel to the capital for minor services.
The phased digitalization rollout continues with:
- Phase I: Lahore (Completed)
- Phase II: Karachi (Completed)
- Phase III: Peshawar (Khyber Pakhtunkhwa) — Ongoing
- Phase IV: Balochistan — Coming soon
Once complete, medical and dental professionals across all provinces will be able to access PM&DC services locally and digitally.
Benefits to Stakeholders from PM&DC Digitalization
The impact of PM&DC’s digital initiatives extends to everyone involved in the medical and dental sectors:
- For practitioners and graduates: Faster registration, local licensing offices, and online services save time and travel costs.
- For faculty and institutions: Quick verification of teaching experience and simplified faculty registration.
- For PM&DC itself: Better monitoring, reduced administrative burden, and transparent processing with real-time tracking.
The secure digital payment system has also eliminated cash-related delays, making the entire experience smoother and more trustworthy.
Operational Lessons and Best Practices from PM&DC Digitalization
The PM&DC digitalization journey highlights several best practices for other government institutions in Pakistan:
- Clear targets and timelines for each phase
- Strong monitoring and feedback systems
- Integration of secure payment and tracking tools
- Regional rollout strategy for equitable access
By following these practices, PM&DC has set a benchmark for digital governance and citizen service delivery in the health sector.
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Common Questions (FAQ) About PM&DC Digitalization
Q: How can I track my PM&DC application?
You can log into the relevant PM&DC portal using your credentials and track your application in real time.
Q: How long does it take to process applications now?
Most applications are completed within 3 to 4 working days after submission.
Q: Where are the regional offices located?
Licensing systems are currently operational in Lahore and Karachi, with expansions to Peshawar and Balochistan planned soon.